Privacy Policy – Cable Internet Services

At Cable Internet Services, we are committed to protecting your privacy and ensuring the security of your personal information. We collect, store, and process your data in accordance with applicable laws and regulations. This information is used solely for providing our services, communicating with you, and enhancing your experience.

Below, we outline what information we collect, how we use and process it, and our policy regarding sharing information.

1. Information We Collect

We collect different types of information to provide and improve our broadband services:

Personal Information: Your name, email address, phone number, physical address, and other identifiable information you provide when subscribing to our services or contacting us.

Subscription & Transaction Information: Details related to your broadband plan, account, billing, and payment information.

Usage Data: Information automatically collected when using our services or visiting our website, such as IP addresses, browser types, bandwidth usage patterns, and service activity, to help us improve performance and reliability.

Communication Information: Records of communications between you and Cable Internet Services, such as emails, messages, chats, or customer support interactions.

2. How We Process Your Information

We use your information to:

Provide Services: To set up, activate, and manage your broadband service, handle billing, and provide technical support.

Enhance Customer Experience: To recommend suitable broadband plans, improve network performance, and provide personalized offers and updates.

Comply with Legal Obligations: To meet requirements from regulators, law enforcement, or governmental requests when necessary.

Communicate with You: To send service updates, billing reminders, promotional offers, and other relevant information. You can opt out of non-essential communications by following the instructions in our emails or contacting us directly.

3. When and With Whom We Share Your Personal Information

At Cable Internet Services, we never sell, rent, or share your personal information with third parties for marketing purposes. Your data is kept strictly confidential and is used only to provide our services or as required by law.

In certain cases, we may be required to share limited information to comply with telecommunications regulations, government requests, or emergency service requirements.

4. SMS/Text Messaging Policy

By providing your phone number, you consent to receive text messages from Cable Internet Services regarding your broadband service, billing reminders, account notifications, and promotional offers.

Message Frequency: Message frequency may vary depending on your account activity and preferences.

Rates: Message and data rates may apply.

Opt-Out: You may opt out at any time by replying STOP to a message.

Help: For assistance, reply HELP or contact our support team directly.

Your consent to receive text messages is not a condition of purchase.

5. Your Privacy Choices

By using our services or website, you agree to receive essential communications from us regarding your broadband service, billing, and important service-related updates.

For non-essential communications, such as promotional offers, you may opt out at any time by following the unsubscribe instructions in our emails, replying STOP to text messages, or by contacting us directly.

Contact Us

If you have any concerns or questions about our Privacy Policy or your data, feel free to contact us:

📧 Email: support@cable-internet-services.com